CANCELLATION AND REFUND POLICY
At Kotabook.com, we strive to ensure that our customers are satisfied with the products they receive. However, we understand that there may be instances where you may want to cancel an order or seek a refund. Please read our cancellation and refund policy carefully to understand our process.
If you wish to cancel an order, you must do so within 24 hours of placing the order. After this time period, we will not be able to process any cancellation requests.
To cancel an order, please send an email to firstname.lastname@example.org with your order number and reason for cancellation. Our customer support team will get in touch with you to confirm the cancellation.
If the order has already been shipped, we will not be able to cancel the order. In such cases, you may return the product as per our return policy.
We offer refunds for products that are damaged, defective or incorrectly shipped.
To initiate a refund, please send an email to .com with your order number and reason for refund. Our customer support team will get in touch with you to confirm the refund.
Refunds will be processed within 14 business days of the refund being accepted.
We may send second-hand books if they are in good condition. In such cases, we will inform you before shipping the product. Refund requests will not be entertained in such cases.
We only accept returns for products that are incorrectly shipped.
If you receive a product that is not what you ordered, please contact our customer support team within 15 days of receiving the product.
We will arrange for a return pick-up and initiate a refund once we receive the returned product.
We do not accept returns for products that have been used or are not in their original condition.
If we receive a return that does not meet the above criteria, we reserve the right to reject the return and no refund will be issued.
We reserve the right to modify this policy at any time, without prior notice. If you have any questions or concerns about our cancellation and refund policy, please contact us at email@example.com.