At KotaBook.com, your satisfaction is our top priority. We understand that sometimes you may need to return or replace a product. This detailed Refund and Returns Policy outlines the terms and procedures to ensure a smooth and hassle-free experience for our customers.
1. Return and Replacement Policy
We offer a 7-day return or replacement policy from the date of delivery. You may request a return or replacement under the following conditions:
- Wrong or Damaged Item: If you receive a book that is incorrect or arrives damaged.
To be eligible for a return or replacement, the item must be:
- In the same condition as received.
- In its original packaging, including all tags or labels.
2. Non-Returnable Items
Certain items are not eligible for return or replacement. These include:
- Products damaged due to misuse, mishandling, or improper care.
- Items purchased from third-party sellers outside KotaBook.com.
- Items returned solely due to a change of mind. If you still wish to return such items, you will need to bear the courier charges.
3. How to Initiate a Return or Replacement
To request a return or replacement, please follow these steps:
- Contact Us: Email us at kotaboook@gmail.com with your order number, reason for return, and supporting details (e.g., photos of damaged items).
- Await Confirmation: Our team will review your request and provide instructions for the return process if eligible.
- Prepare the Package: Securely pack the item, ensuring it is protected during transit. Include all original materials such as tags or labels.
- Ship the Item: Send the package to the return address provided in our confirmation email.
Return Address:
KotaBook Returns Department
Sansar Chandra Rd, Pink City, Jaipur, Rajasthan 302001
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be processed as follows:
- Refunds are credited to the original payment method within 7-10 business days.
- Shipping charges, if applicable, are non-refundable.
- A restocking fee may be applied where applicable.
5. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If your order arrives damaged or defective, we request you to:
- Notify us within 3 days of delivery by emailing kotaboook@gmail.com.
- Provide your order number and photos of the damaged or defective product.
We will arrange for a replacement or refund at no extra cost to you.
7. Cancellations
Orders can be canceled if the cancellation request is made before the order is shipped. Once the order has been shipped, it cannot be canceled.
To cancel an order, email us at kotaboook@gmail.com with your order details.
8. Important Notes
- Ensure that the return request is made within the eligible timeframe of 7 days from the date of delivery.
- For returns due to a change of mind, courier charges must be borne by the customer.
- Refunds are subject to inspection and approval.
9. Contact Us
If you have any questions or concerns regarding this policy, feel free to reach out to us:
Kota Book
Sansar Chandra Rd, Pink City, Jaipur, Rajasthan 302001
Email: kotaboook@gmail.com
Phone: +91-9038982766
We value your trust and thank you for choosing KotaBook.com!