At KotaBook.com, we are committed to delivering your orders promptly and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders to ensure a seamless experience.
1. Shipping Locations
We currently ship to all locations across India. If your location is not serviceable by our delivery partners, we will inform you promptly and provide alternative solutions.
2. Processing Time
- Orders are typically processed within 1-2 business days of order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard delivery time is 4-7 business days, depending on the shipping address and location.
- Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or natural calamities. In such cases, we will keep you informed.
4. Shipping Charges
- We are delighted to offer free delivery on all orders across India.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order status on our website or the courier partner’s tracking portal.
6. Undelivered Packages
If a package is undelivered due to:
- Incorrect Address: Ensure you provide accurate shipping details. We are not responsible for packages returned due to incorrect addresses.
- Customer Unavailability: Our delivery partner will attempt delivery up to 3 times. If unsuccessful, the package will be returned to us.
In such cases, you may need to bear additional shipping charges for re-dispatch.
7. International Shipping
Currently, we do not offer international shipping. Our services are limited to addresses within India.
8. Damage During Transit
We ensure that all packages are securely packed. However, if your order arrives damaged, please:
- Notify us within 7 days of delivery by emailing kotaboook@gmail.com.
- Include photos of the damaged package and items.
We will arrange a replacement or refund as per our Refund and Returns Policy.
9. Contact Us
For any shipping-related queries or assistance, please contact us:
Kota Book
Sansar Chandra Rd, Pink City, Jaipur, Rajasthan 302001
Email: kotaboook@gmail.com
Phone: +91-9038982766
Thank you for choosing KotaBook.com. We’re dedicated to providing you with timely and reliable delivery services!