↩️ Legal
Refund & Returns Policy
Last updated: January 1, 2026
1 Our Commitment
At KotaBook, every order is packed with care. If something goes wrong, we make it right — fast.
2 Eligible for Refund / Replacement
You are eligible for a full refund or free replacement if:
• You received the wrong product
• Product arrived damaged or defective
• Product is missing pages or severely misprinted
• Order was lost in transit (confirmed by courier)
Claims must be raised within 7 days of delivery.
• You received the wrong product
• Product arrived damaged or defective
• Product is missing pages or severely misprinted
• Order was lost in transit (confirmed by courier)
Claims must be raised within 7 days of delivery.
3 How to Raise a Claim
1. Message the counter (Telegram — link on our contact page) or email hello@kotabook.com
2. Share your Order ID and a clear photo/video of the issue
3. We will respond within 24 hours with a resolution
Approved refunds are credited within 5–7 business days.
2. Share your Order ID and a clear photo/video of the issue
3. We will respond within 24 hours with a resolution
Approved refunds are credited within 5–7 business days.
4 Non-Refundable Cases
We cannot process refunds for:
• Change of mind after delivery
• Products that have been used, written in, or damaged by the buyer
• Orders where the correct product was delivered as described
• Digital products once accessed
• Change of mind after delivery
• Products that have been used, written in, or damaged by the buyer
• Orders where the correct product was delivered as described
• Digital products once accessed
5 Cancellation Policy
Orders can be cancelled within 2 hours of placement for a full refund. After that, if the order has been dispatched, a refund will only be processed if the product is returned unused and in original condition.
6 Contact Us
Telegram: via our contact page
Email: hello@kotabook.com
Response time: Within 24 hours (Mon–Sat)
Email: hello@kotabook.com
Response time: Within 24 hours (Mon–Sat)